Privacy Policy
Last updated: March 24, 2026
1. Information We Collect
When you use Hoably ("hoably.co"), we collect information you provide directly, including your name, email address, phone number, property address, and HOA community details. We also collect usage data such as pages visited, features used, and device information automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Hoably platform
- Process payments and manage your HOA account
- Send service-related communications and notifications
- Respond to your requests and support inquiries
- Analyze usage patterns to improve our services
- Comply with legal obligations and enforce our terms
3. Data Storage
Your data is stored securely using Convex, a serverless database platform. Convex provides encryption at rest and in transit, automatic backups, and enterprise-grade security. Data is hosted in the United States and is subject to applicable U.S. data protection laws.
4. Third-Party Services
We integrate with trusted third-party services to provide our platform:
- Stripe — Payment processing. When you make payments through Hoably, your payment information is handled directly by Stripe in accordance with their Privacy Policy. We do not store your full credit card information.
- Mapbox — Mapping and location services for community visualization. Mapbox may collect anonymized usage data in accordance with their privacy policy.
5. Data Sharing
We do not sell your personal information. We may share your data with your HOA community administrators as necessary to provide the service, with service providers who assist in operating our platform, and when required by law or to protect our legal rights.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at the address below.
7. Data Security
We implement industry-standard security measures including encryption, access controls, and regular security assessments to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above.
9. Contact
If you have questions about this Privacy Policy or our data practices, please contact us at: